Privacy Policy

Introduction

Welcome to ManySR ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including our Sales Representative as a Service for Real Estate.

By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Subscribe to our newsletter or services
• Submit contact forms or inquiries
• Create an account or make a purchase
• Interact with our AI caller service
• Participate in surveys or promotional activities

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Payment information (processed securely through third-party payment processors)
• Business information (company name, real estate credentials)
• Communication preferences

1.2 Voice and Audio Data

When you use our AI caller service, we collect and process voice and audio data. This includes:

• Voice recordings of conversations with our AI assistant
• Microphone access data (with your explicit permission)
• Conversation logs and transcripts

Voice data is processed by our third-party service provider, ElevenLabs, to provide conversational AI services. We only collect this data when you explicitly grant microphone permissions and initiate a conversation.

1.3 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage:

• IP address and browser type
• Device information (operating system, screen resolution)
• Pages visited, time spent on pages, and navigation paths
• Referring website addresses
• Cookies and similar tracking technologies

1.4 Local Storage Data

We use browser local storage to enhance your experience, including:

• Shopping cart information
• User preferences and settings
• Session data

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide and maintain our services, process transactions, and fulfill your requests
• Communication: To send you updates, newsletters, marketing materials, and respond to your inquiries
• AI Services: To operate our AI caller functionality and improve conversational experiences
• Personalization: To understand your preferences and customize your experience
• Analytics: To analyze website usage, trends, and improve our services
• Security: To detect, prevent, and address technical issues and fraudulent activity
• Legal Compliance: To comply with legal obligations and enforce our terms of service
• Business Operations: To manage our business operations, including customer support and internal record-keeping

3. Third-Party Service Providers

We work with third-party service providers to help us operate our business and deliver services to you. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information.

Our third-party service providers include:

• ElevenLabs: AI voice conversation services
• Payment Processors: Secure payment processing
• Email Service Providers: Newsletter and email communication services
• Analytics Services: Website analytics and performance monitoring
• Hosting Providers: Website and data hosting services

These third parties may have their own privacy policies governing their use of your information. We encourage you to review their privacy policies.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files stored on your device that help us improve your experience.

We use the following types of cookies:

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track your online activity to deliver relevant advertisements

You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Typical retention periods include:

• Account information: As long as your account is active or as needed to provide services
• Transaction records: As required by law (typically 7 years)
• Voice recordings: Up to 90 days unless required for dispute resolution
• Marketing communications: Until you unsubscribe

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Secure data storage with reputable hosting providers
• Employee training on data protection and privacy

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Request restriction of processing of your personal information
• Objection: Object to our processing of your personal information
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy, including using standard contractual clauses approved by regulatory authorities.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising CCPA rights

To exercise these rights, please contact us. We do not sell your personal information to third parties.

11. GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We process your personal information based on the following legal grounds:

• Your consent
• Performance of a contract with you
• Compliance with legal obligations
• Our legitimate business interests

You have the right to lodge a complaint with a supervisory authority if you believe we have violated your rights under GDPR.

12. Do Not Track Signals

Some web browsers have a "Do Not Track" feature that signals to websites that you do not want to be tracked. We currently do not respond to Do Not Track signals, but we adhere to the standards set forth in this Privacy Policy.

13. Links to Other Websites

Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

For significant changes, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes).

15. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:

16. Consent

By using our website and services, you consent to the collection and use of information as outlined in this Privacy Policy. If you do not agree with this policy, please discontinue use of our website and services.

17. Data Protection Officer

For inquiries specifically related to data protection and privacy compliance, you may contact our Data Protection Officer at: dpo@manysr.com